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Entry tags:
Electronic paper trail
So this morning I was remarking to my boss that I thought I had been especially diplomatic in a recent email and had held myself back rather well considering the circumstances.
The context is that there is a certain vendor who sends data to us for storage, and then occasionally asks us to make tapes of said data for new clients. Basically, we're just a holding vault for them.
This email springs out of a round of "the client is complaining about the tape you sent them"/"the bad data on the tape is what you guys sent us for storage". We have those occasionally, as it seems that the people selling the data feed know very little about the people entering the data for said feed. Note that this email is at least the third back-and-forth in this round, and that the customer initially showed where the data was bad both on the tape we sent them and in the data they were simultaneously receiving from vendor.
Anyway, the section in question is:
Anyway, my boss reminded me of another time I had not been perhaps as restrained as I should. I went searching for that email and discovered that I've been archiving everything since I started here, and (for example) have messages I sent back in August 2000 to my groomsmen asking them for their measurements so that I could arrange for appropriate formalwear. Although I doubt that there's anything in there of an Enron nature (I'm just not sufficiently well paid to get into that much trouble), I sometimes wonder.
Same vendor as before. Sometimes they send us data that's just wrong - wrong format, wrong line endings, whatever - and we then have to clean up after they manage to break our process (or, in this case, after they have sent wrong data such that huge amounts of it are misfiled, and labeled for the wrong continent). Sometimes they do several of these misfilings in a row, and it gets tiresome. This is right after I've listed several markets which were misfiled, including "Venezuala Zero Yield Curves".
My boss forwarded this email to the vendor, but wisely left out the parenthetical remark. My uberboss, however, also forwarded it to the vendor, but intact.
The context is that there is a certain vendor who sends data to us for storage, and then occasionally asks us to make tapes of said data for new clients. Basically, we're just a holding vault for them.
This email springs out of a round of "the client is complaining about the tape you sent them"/"the bad data on the tape is what you guys sent us for storage". We have those occasionally, as it seems that the people selling the data feed know very little about the people entering the data for said feed. Note that this email is at least the third back-and-forth in this round, and that the customer initially showed where the data was bad both on the tape we sent them and in the data they were simultaneously receiving from vendor.
Anyway, the section in question is:
So, in short: this is a vendor data issue, and one of the three vendor codes was fixed on the 28th (so that the data was sent to us on the 29th). The other two are still missing ISIN values in the vendor data. Although we can backtrack to determine when various pieces of data were sent, surely it would be much more efficient to get this information directly from those who enter data into the vendor system, now that we have determined that the customer complaint was purely related to data issues originating in the vendor's system itself.
Anyway, my boss reminded me of another time I had not been perhaps as restrained as I should. I went searching for that email and discovered that I've been archiving everything since I started here, and (for example) have messages I sent back in August 2000 to my groomsmen asking them for their measurements so that I could arrange for appropriate formalwear. Although I doubt that there's anything in there of an Enron nature (I'm just not sufficiently well paid to get into that much trouble), I sometimes wonder.
Same vendor as before. Sometimes they send us data that's just wrong - wrong format, wrong line endings, whatever - and we then have to clean up after they manage to break our process (or, in this case, after they have sent wrong data such that huge amounts of it are misfiled, and labeled for the wrong continent). Sometimes they do several of these misfilings in a row, and it gets tiresome. This is right after I've listed several markets which were misfiled, including "Venezuala Zero Yield Curves".
Yes, that's 8 different markets. I'll try to locate the email from Vendor Guy announcing the addition of these markets to ProductName - I strongly suspect that whoever was responsible for adding markets to ProductName that day was not fully trained in the proper procedures. (Then again, looking at how they spelled "Venezuela", maybe there are other problems)
My boss forwarded this email to the vendor, but wisely left out the parenthetical remark. My uberboss, however, also forwarded it to the vendor, but intact.